Posts Tagged ‘Mastering the Source’

“Maybe….Could it be….Possibly those of us who worked hard to be denied most job/promotion understand things different from those who were handed everything? Life experience on occasion trumps book smarts….hmmm maybe my own little blog is in that seed….” May 2012

This is a long-overdue blog created by a conversation on Facebook I had with Rayanne Thorn discussing the shape of the new employment industry; and how various age-related groups fit in the new status quo. Over the past number of years, I have noticed a change in the way people operate in the workplace. Basic rules of politeness seem to have been replaced with a “I need it NOW” mentality- Meaning that ‘Please’ and ‘Thank-You’ and rules of courtesy are reduced to ‘Move, I need xxxx NOW, or the job won’t get done”

Panic (or a state thereof) never really accomplished much, neither did the fine art of ‘Doing Everything Yourself’. Sometimes we all need assistance; the smart people figure out how to get that accomplished, while making their volunteer think their service is for the ‘Greater Good’

I guess what I am trying to say is Take Ownership in everything you do. If the credit is good, you will see it- but be prepared and grown-up enough to politely accept the criticism for a job not done to your usual standards. Ownership allows you to step back, look at your work/project, and think of what the realistic expectations should be of the results.

Being of a different (yet still cool) generation; I can’t help but notice a lot of things get done with the bare appearance of effort; something I like to class as “I Don’t know about this, but it is my assignment, so I will do it my way and hopefully not be asked again…” Whereas individuals of my generation gather information needed on the job, look for every solution, choose one, and successfully have the job done.

What’s frightening even more, is that a lot of resumes go unread for key positions if they are not matched with a credited education. When I was a little younger, I remember hearing “Book Smarts will get you so far; it’s your life education/ learning that will carry you through,” Nice stuff to remember.

Then come “the age game”. Yes, any potential employer is not supposed to ask for age; however a good look at the resume will answer that question and show that, although you may have the qualifications which are being looked for, you won’t have potential tenure to enjoy a long career with this firm. Somewhat biased, but things are what they are, and as management gets more savvy and younger, all employees have to learn the new rules of survival; know when to ask questions, and when to sort the issue out themselves. Ownership, it’s the one thing you can be honest about regardless of the occupation. Take it and run, and maintain the pride of your project.

A sense of Ownership seems to still resonate in today’s workplace. People are ecstatic, and justifiably so, when a job gets done well, and their ‘bag of tricks’ have served them well once again. I notice that blame gets shares all to easy, or tasks get done with little research or forethought, leading to blame being given or shared with anyone who even looked at the project. Not necessarily fair, just the way of the new world!

Education is good. Continuing your education in your chosen profession is awesome. It takes time to become good at something; and it takes more time to excel- that’s the difference between ‘okay’ and ‘Wow’- Myself, I will take the ‘Wow’ moments to the back every day of the week- as it means that I did the job right, and my reputation has become that much better as a leader, or as a doer of great work.

Younger management doesn’t faze me; so long as they are prepared for a little advice from time-to-time on how to best handle an account, a job-list, or a project being fast-tracked on a tight deadline. Know when things are getting a little out of the wheel-house, and that you need to lean on someone who has been there before. Most workers know their place in the ‘Org Chart’; and try not to step on toes, or get involved in things ‘over the pay-grade’. To them I suggest: Never be afraid to share your knowledge! In the long run it will be appreciated and you should see some form of reward. Being the ‘New Kid’ can be cool for a short while; being ‘Dependable and authentic with your actions’ make you irreplaceable.

Follow this and like the destination

The Take-away from this blog would be that age is a number; and knowledge is ageless. Never accept being overlooked because of your physical appearance, especially if the job requires more brain that good looks. Nothing is given out for free these days; stay on top of your game, stay concerned with your actions and your reputation (which has taken you years to develop) and (sometimes) quietly be the leader by making the suggestions seem that they came from up the ladder. If it is good for you, probably it is good for the business.

Enjoy these thoughts on ‘Career Evaluation 101’

Daniel

We can all be better with Social Media- How can I help you today? danieljsmith@hotmail.ca

©2012 thedanieljsmith

 

 

 One of the first things that you really should concern yourself with as a new employee is how you provide service to your client. I know this can be seen as a two-way street; as most of us spend numerous hours when we are not working, spending our hard-earned money as consumers. Don’t let what you experience become the example of providing service. Set your own bar, and set it high! Good customer service can be defined by the number of returning customers to your business, and the number of friends they tell of your exceptional service. That is one of the big things you wish to be known for: EXCEPTIONAL CUSTOMER SERVICE!

Over the next number of weeks; I will make various suggestions on how you can look to get ahead in your new career- but this is really the place to begin. Alot of companies think it is okay to hire someone, then let them loose on their clients without giving them a session on WHAT the new standards are; and why THEY care about the bottom line and the people who keep it in the BLACK. Ask yourself “What really sets this company apart from all the competitors; and what are they doing different from everyone else?” Remember, if you have set yourself up properly, (Mastering the fine art of The Service) and observed both the exceptional and the not-so-exceptional “at work” you are already part way to success.

The customer is the reason you are in business, not the other way around- so use that as you move forward. Study the manuals, know your product and learn as much information as possible about competing brands, and all the alternatives on the market. Then each morning ask yourself “How badly do I want this; Am I ready to make a difference in both the name of myself and my company?”- realize that as a paid-member of your company culture, its up to you to make your name synonymous with the employers, almost as if you are a “married couple” OR when a client thinks of who they should deal with for a major purchase from their key supplier- your face should immediately come to mind. If it doesn’t, figure out what you need to do to put it there!

Customer Service is not an exact science, and I used to train people to think in that manner. Good Service is a certain percent knowledge, a certain percent personality, and a certain percent luck (being in the right spot at the right time and being able to take full advantage of the opportunity); and based on that formula- you have control over 2/3 of the formula- Its all up to you. Spend off-hours observing how others work, and think of a way to improve on what you have seen.

Every customer/client must be treated like they are your first for the day. They really don’t care about your family life, how indebted you are to the bank, or where you spent your last vacation: All they want is what you can provide right here and right now. Please leave all the attitude and negative emotions at home; they don’t help in a successful business transaction. If you wish to be looked upon as the Best at what you do/provide- then OWN IT and make it your lifestyle 24/7, because you never know where the next big deal will come from; and you need to be prepared to fill that need.

I could go on with this one topic; but being successful is so much more than Customer Service; but if I had to construct the perfect employee, I definitely would give them a fair percentage of this fading formula.

Let me know what sets you apart from others in your field; and why you think your method of serving customers is the best on the market. Better yet, give me some examples of “poor customer service” and what you learned from the experience. Best examples of both will be discussed here in the coming weeks.

Until next week- Be Honest, Fair and Responsible; everything else should take care of itself and have fun at what you do!

Have an exceptional week…

I AM The Sourcers Apprentice™

Daniel J. Smith

Follow me on Twitter @thedanieljsmith

OK in all honesty Life has not given me Lemons….it’s been pretty darn good to me so far and other than some bumps in the road (my friend Rayanne told me that bumps just help you to make sure you steer straighter…I like that) I have been enjoying it so far.

Having said that I have some announcing to do.

As many of my readers know a few months ago my life went through an almost complete turn around, I’m not going to get into the details because I don’t think that would help and they don’t really merit rehashing.  Having said that it’s caused me to take some time and really look at the direction my life was going and how it was impacting the current and any future people in it.  Here is what I came up with:

  • My previous and any future relationships suffered from a lack of attention, this is quite common in the entrepreneurial lifestyle but not something that I want.
  • I was not happy being constantly worried about revenue flow, some people are able to handle that level of stress and inconsistency, in my case I just found that it made me profoundly unhappy and when that happens I tend to withdraw from the world, not a situation that is good.
  • My little girls were not happy that I was constantly on the road and told me so very many times, and as a consequence of that I have not been able to be there to support them as financially or emotionally as I would like.

So having looked at all these factors earlier this week I came to a decision.

Starting September 4th I will be handing the reigns of SocialHR over to Jeff Waldman as the CEO and will be re-opening MTS (Mastering the Source) and working on a long term corporate role.  So now you are asking what does this mean for the SocialHR brand?

  1. Jeff Waldman will now own the Brand and I will allow him to make announcements about the future of the company.  I’m sure that he has big plans in store.
  2. If you are a current BlueBelt client of course we will honour our obligation to train your staff, you will also be able to purchase the online BlueBelt training available in North America exclusively from our new blog property.
  3. SocialHRCamp will continue under Jeff Waldman (hopefully he will allow me to speak next time in Toronto) and if you are a SocialHR Sponsor Jeff will liase with you directly to ensure that you continue to derive value as a Camp sponsor.
  4. If you are an upcoming/prospect of SocialHR you can now contact Jeff Waldman going forward at jeff@socialhr.biz or alternatively at jeff@jeffwaldman.ca

As for my contact info starting Tuesday I will be putting out an out of office memo on my email that will redirect all persons to contact me at masteringthesource@gmail.com until such time as I can put in place a new domain and port over all the email addresses.

You will be able to continue to read my thoughts and those of Daniel J Smith here on this blog going forward.

Again not an easy choice or one made lightly but it feels like the right thing to do going forward.  I wish Jeff Waldman and the SocialHR team all the best and hope that they continue to rock the world of HR and Recruitment.

Thank you all for your support, without it this endeavour would never have made it off the ground.