Posts Tagged ‘Sourcers Apprentice™’

 Welcome Back! Nice to see that last week moved some of you Socialytes enough to give me another look. I plan on returning to 10 Key Customer Service Traits later (possibly starting next week); however today I thought a little discussion of how to start properly at the new gig might be in order. Lets think on this for a couple of minutes: You saw and applied for a new posting, either on your own or with a little coaching (no matter), you went through the evaluation process and made it to the other side, The company called on Friday afternoon, and knowing you are currently available with no obligations to wrap up (If you are leaving one position for another- at least have the courtesy and the attitude to leave on good terms- you may either 1) return to “the roost” one day or 2) find that you may wish a reference on your work and personality to cement the new position; always better leaving on good terms than burning the bridge behind yourself.) ask you to begin bright and early Monday morning for orientation, team introductions, tour of your working area etc.

Monday comes with a mix of anxiety and confidence; you (think you) know what waits ahead, and you wish to get started on the new journey. After all, the discussions and evaluations have led you to this point- YOU ARE THE ONE for the position, all that waits is for you to arrive. Now you enter the building…

Follow Me!

You arrive at the “Gate Keeper”, introduce yourself and ask to see your contact, who arrives shortly down the hall & with a firm handshake, welcomes you to the company. They then ask if you have any questions. Please don’t be coy and say ‘no’ as this is the one chance you will have to get most of the  answers of how you will fit in the mix, out in the open. (There is nothing worse than starting somewhere; getting ready to dive in and realize that you don’t have any reference to work from about the client, or what is expected. Don’t assume the answers…Ask away, and know that everyone goes through this- you will be no different until you hit your workstation); the mandatory tour of the site gets underway, and you meet with all the people you will either be a) reporting to and b) working with as a team.

Find a senior staff on your team and ask them to guide you through the first couple of days. Everyone needs a mentor at some stage, and starting a new gig is no different, you need to know the lay of the land as soon as you arrive; not after 6 months. Should this individual agree (depending on their own project list); feel free to get any and all information from them that you feel you will need to accomplish your tasks efficiently. If it is like most company’s, the time ‘under the microscope’ could range anywhere from 3 to 6 months; some places even work under a certain number of hours logged in (usually around 2500 hours). Ask for their history, what makes them do what they do, and how much success you could hope to see on the journey. YOU will be a key piece of the puzzle, in maintaining a black bottom line, if you sink- the company WILL replace you (No one is bigger than the machine).

Take all the information given you over the next couple of weeks and digest it, mull it over and create your own personal ‘Mission Statement’ for this

How I get through each and every day

occupation; knowing what will be asked, what you can accomplish and how to achieve both goals in a minimum combined time! Be Good and be Efficient, that ‘s why you were brought on board. Ask alot of necessary questions that will help you adjust, know who the contact people are and how to reach out to them, take a deep breath and dive in- YOU are the one with the talent needed at this point; show off your skills and drive home WHY you were the best choice to fill this position; then get set for the most amazing journey you have taken in quite some time.

Settle in, The formalities are out of the way, and it is up to you to drive home why you are the success which you are!

Until Tomorrow

The Social Media Profiler: contact danieljsmith@hotmail.ca

 

 

 

 One of the first things that you really should concern yourself with as a new employee is how you provide service to your client. I know this can be seen as a two-way street; as most of us spend numerous hours when we are not working, spending our hard-earned money as consumers. Don’t let what you experience become the example of providing service. Set your own bar, and set it high! Good customer service can be defined by the number of returning customers to your business, and the number of friends they tell of your exceptional service. That is one of the big things you wish to be known for: EXCEPTIONAL CUSTOMER SERVICE!

Over the next number of weeks; I will make various suggestions on how you can look to get ahead in your new career- but this is really the place to begin. Alot of companies think it is okay to hire someone, then let them loose on their clients without giving them a session on WHAT the new standards are; and why THEY care about the bottom line and the people who keep it in the BLACK. Ask yourself “What really sets this company apart from all the competitors; and what are they doing different from everyone else?” Remember, if you have set yourself up properly, (Mastering the fine art of The Service) and observed both the exceptional and the not-so-exceptional “at work” you are already part way to success.

The customer is the reason you are in business, not the other way around- so use that as you move forward. Study the manuals, know your product and learn as much information as possible about competing brands, and all the alternatives on the market. Then each morning ask yourself “How badly do I want this; Am I ready to make a difference in both the name of myself and my company?”- realize that as a paid-member of your company culture, its up to you to make your name synonymous with the employers, almost as if you are a “married couple” OR when a client thinks of who they should deal with for a major purchase from their key supplier- your face should immediately come to mind. If it doesn’t, figure out what you need to do to put it there!

Customer Service is not an exact science, and I used to train people to think in that manner. Good Service is a certain percent knowledge, a certain percent personality, and a certain percent luck (being in the right spot at the right time and being able to take full advantage of the opportunity); and based on that formula- you have control over 2/3 of the formula- Its all up to you. Spend off-hours observing how others work, and think of a way to improve on what you have seen.

Every customer/client must be treated like they are your first for the day. They really don’t care about your family life, how indebted you are to the bank, or where you spent your last vacation: All they want is what you can provide right here and right now. Please leave all the attitude and negative emotions at home; they don’t help in a successful business transaction. If you wish to be looked upon as the Best at what you do/provide- then OWN IT and make it your lifestyle 24/7, because you never know where the next big deal will come from; and you need to be prepared to fill that need.

I could go on with this one topic; but being successful is so much more than Customer Service; but if I had to construct the perfect employee, I definitely would give them a fair percentage of this fading formula.

Let me know what sets you apart from others in your field; and why you think your method of serving customers is the best on the market. Better yet, give me some examples of “poor customer service” and what you learned from the experience. Best examples of both will be discussed here in the coming weeks.

Until next week- Be Honest, Fair and Responsible; everything else should take care of itself and have fun at what you do!

Have an exceptional week…

I AM The Sourcers Apprentice™

Daniel J. Smith

Follow me on Twitter @thedanieljsmith